You must be at least the legal age of majority in your place of residence to independently use the Services or make a purchase.

If you allow a minor to access the Services through a device or account you own or control, you accept responsibility for that person’s activity. You agree to use our website only for lawful personal or household purposes and in compliance with applicable laws.

Some features may require you to create an account or provide information such as your name, email address, telephone number, billing address, delivery address, and payment details. Information you submit must be accurate, complete, current, and provided with proper authorization.

You are responsible for protecting your account credentials and for activity conducted through your account. Notify us promptly if you believe your account has been accessed without permission. Customer accounts may not be sold, transferred, assigned, or made available to another person without our written authorization.

Zelvoripets™ offers supplies and accessories for conventional, small, and exotic pets. We make reasonable efforts to display product descriptions, measurements, materials, colors, photographs, and other details accurately.

Actual appearance may vary slightly due to screen settings, photography lighting, manufacturing updates, production batches, or natural variations in materials.

Please review dimensions, compatibility, care instructions, and species recommendations before purchasing. Unless expressly stated, a product’s availability does not mean it is suitable for every animal. You are responsible for assessing suitability for your pet’s size, species, behavior, age, and individual needs.

We may update descriptions, modify specifications, limit quantities, or discontinue products without prior notice.

Use products according to their instructions and only for their intended purposes. Supervise animals when appropriate, particularly with toys, feeding accessories, grooming tools, habitat equipment, restraints, travel products, and products containing small components.

Stop using a product if it becomes damaged, develops sharp edges, creates a choking risk, or otherwise appears unsafe. Website information is general product guidance and does not replace veterinary advice. Consult a qualified veterinarian about your animal’s health, diet, behavior, medical condition, or treatment.

Submitting an order is an offer to purchase the selected products. An automated confirmation acknowledges receipt of your request but does not necessarily mean the order has been finally accepted. Acceptance follows payment authorization and confirmation that the products can be fulfilled.

We may refuse, limit, or cancel an order because of product unavailability, suspected fraud, unauthorized payment, pricing or listing errors, delivery restrictions, unusual quantities, suspected commercial resale, or a violation of these Terms.

If we cancel an order after collecting payment, the eligible amount will be returned to the original payment method. Please review your selections, quantities, billing information, and delivery details before completing checkout.

Unless otherwise indicated on the website or at checkout, displayed prices are in United States Dollars (USD). Prices and promotions may change or be withdrawn without advance notice. The price applicable to an order is generally the amount displayed when the order is submitted.

Shipping charges, taxes, customs duties, import fees, and similar costs may apply. Available order charges will be shown during checkout before payment authorization. Your bank or payment provider may impose currency-conversion or foreign-transaction fees, which we do not collect or control.

Promotions, discount codes, bundles, gifts, and limited-time offers may have additional conditions. Unless an offer states otherwise, discount codes cannot be combined, promotions have no cash value, and discounts cannot be applied retroactively.

Offers may be limited by product, customer, destination, or availability. Promotional terms may be changed or withdrawn where permitted by law. Specific published promotional conditions control if they conflict with these general Terms.

You agree to provide valid, authorized payment information. By submitting payment, you confirm that you are authorized to use the selected method, that billing details are correct, and that the payment provider may charge the disclosed order total, including applicable shipping and taxes.

Payments are processed by authorized third-party providers. We do not directly retain complete payment-card numbers or security codes. Additional information may be available in our Payment Options policy.

Orders are processed and delivered according to our Shipping Policy. Delivery estimates are provided for convenience and are not guaranteed arrival dates. Carrier congestion, customs inspections, severe weather, incorrect addresses, postal conditions, public holidays, and other events beyond our reasonable control may affect delivery.

You are responsible for providing a complete and accurate delivery address. To the extent permitted by applicable law, responsibility for a shipment may transfer after delivery to the address supplied at checkout. Nothing here limits mandatory rights concerning lost, damaged, or undelivered goods.

Returns and refunds are handled according to our Return & Refund Policy. Eligibility may depend on product condition, delivery date, reason for return, hygiene considerations, and whether the item belongs to a non-returnable category.

Please obtain return authorization before sending an item back. Sending an item without return instructions may delay processing or result in the return being refused, subject to applicable consumer rights.

The Services and their contents, including brand names, logos, photographs, graphics, videos, text, designs, icons, product presentations, and software, are owned by or licensed to Hangzhou Kedao Information Technology Co., Ltd. and protected by applicable intellectual-property laws.

You may access the website for personal, non-commercial shopping. Without prior written permission, you may not substantially copy or republish content, reproduce product photographs, create derivative works, commercially exploit website materials, remove ownership notices, imply an unauthorized association with our brand, or collect content through automated means.

Accessing the Services or buying a product does not transfer intellectual-property rights. Zelvoripets™ names, logos, slogans, and visual identifiers may not be used without authorization.

If you submit a review, photograph, suggestion, comment, testimonial, idea, or other material (“Customer Content”), you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable right to use, reproduce, edit, publish, translate, display, and distribute it in connection with our business and Services.

You confirm that you own the content or have permission to submit it; that it is accurate to the best of your knowledge; that any incentive or compensation is disclosed; and that it does not infringe another person’s rights, contain harmful code, or include unlawful, deceptive, defamatory, abusive, or obscene material.

We may moderate, refuse, edit, or remove Customer Content that we reasonably believe violates these Terms or applicable law. We are not required to keep submissions confidential, compensate the sender, publish the material, or respond.

You must not use the Services to:

• Break applicable laws, commit fraud, or misrepresent your identity
• Infringe intellectual-property, privacy, or other rights
• Harass, threaten, abuse, or defame another person
• Submit false information, spam, or unauthorized advertising
• Upload malware or interfere with website security or operation
• Attempt unauthorized access to accounts, systems, or servers
• Scrape, harvest, copy, resell, or commercially exploit the Services without authorization
• Engage in unauthorized resale or export activity

We may restrict or terminate access if we reasonably believe a user has violated these Terms or created a security, legal, or operational risk.

Our website may include links, integrations, payment options, applications, or features provided by third parties. Those services have their own terms and privacy practices.

We do not control independent third-party websites or services. Accessing them or buying from an unrelated provider is at your discretion. Please direct questions about a third party’s products or services to that provider.

We may offer tools or features supplied by independent providers. Unless stated otherwise, optional tools are available on an “as available” basis, and we may not monitor or control every aspect of them.

Review the provider’s applicable terms before using an optional feature. New website functions, tools, and resources may also form part of the Services and be governed by these Terms.

Our online store uses Shopify’s ecommerce platform. Shopify supplies technical infrastructure that helps us make the Services available.

Purchases from the Zelvoripets™ store are transactions between the customer and Hangzhou Kedao Information Technology Co., Ltd. To the extent permitted by applicable law, Shopify and its affiliates are not responsible for products we sell or disputes arising from transactions between our store and its customers.

We handle personal information according to our Privacy Policy. Shopify and service providers assisting with payments, fulfillment, delivery, analytics, marketing, fraud prevention, or customer support may process information associated with the Services, including across national borders where applicable.

Please review our Privacy Policy and Your Privacy Choices page for information about data practices and available privacy rights.

Website information may occasionally contain errors or outdated details concerning products, availability, prices, promotions, shipping charges, and delivery estimates.

Where permitted by law, we may correct information, update content, adjust availability, cancel an affected order, or contact you for instructions. If a confirmed order is canceled because of an error, eligible payment collected for the canceled portion will be refunded.

We do not guarantee uninterrupted availability of the website or every feature. Access may be limited by maintenance, software updates, security issues, service-provider interruptions, or circumstances beyond our control.

We may reasonably modify, suspend, replace, or discontinue a feature or part of the Services. These Terms do not require us to maintain a particular product, feature, or website design indefinitely.

To the maximum extent permitted by law, the Services and general website information are provided on an “as is” and “as available” basis.

Except for warranties we expressly provide or rights that cannot legally be excluded, we do not guarantee uninterrupted or error-free service, permanently current website information, suitability of every product for every animal or purpose, or immediate correction of every service defect.

Where a jurisdiction does not permit the exclusion of certain warranties, this section applies only to the extent legally allowed.

To the fullest extent permitted by applicable law, Hangzhou Kedao Information Technology Co., Ltd., Zelvoripets™, and their personnel, affiliates, contractors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the Services or products.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law. Nothing in these Terms removes consumer remedies or other rights that cannot lawfully be waived or restricted.

To the extent permitted by law, you agree to defend and indemnify Hangzhou Kedao Information Technology Co., Ltd., Zelvoripets™, Shopify, and their respective affiliates, personnel, contractors, licensors, and service providers against third-party claims, losses, liabilities, damages, and reasonable legal expenses resulting from your material breach of these Terms, unlawful use of the Services, infringement of another person’s rights, content submitted through your account, or fraudulent or intentionally harmful conduct.

We may participate in the defense of an eligible claim and select legal counsel where reasonably necessary. You agree to provide reasonable cooperation.

We may suspend, restrict, or terminate access if we reasonably determine that a customer violated these Terms, engaged in unlawful conduct, threatened website security, or created a risk to customers or the business.

Termination does not remove payment obligations or liabilities arising beforehand. Provisions that logically continue after termination, including intellectual property, customer submissions, liability, indemnification, and dispute provisions, remain effective.

These Terms are interpreted under applicable law, while preserving any mandatory consumer protections that apply in the customer’s place of residence. Disputes relating to the Services may be brought before a court or other authority with jurisdiction under applicable law.

If a court or other competent authority finds a provision unlawful, invalid, or unenforceable, it will be applied to the greatest extent legally permitted or separated from these Terms. The remaining provisions will continue in effect.

If we do not immediately enforce a provision or exercise a right, that does not mean it has been permanently waived. A waiver is effective only when expressly confirmed in writing by an authorized representative.

Customers may not transfer their rights or obligations under these Terms without our written consent. Subject to applicable law, we may transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or transfer to an affiliated entity.

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Options, and other policies posted on our website, govern use of the Services and replace prior communications or understandings concerning the same subject matter.

Section headings are included for readability and do not independently change the meaning of any provision.

We may revise these Terms to reflect changes in our Services, business practices, legal requirements, or technology. The current version will be posted on this page. Where required by law, we will provide additional notice of material changes.

Continued use of the Services after revised Terms take effect constitutes acceptance, except where applicable law requires another form of consent. Please review this page periodically.

For questions about these Terms of Service, contact Zelvoripets™ Customer Care, operated by Hangzhou Kedao Information Technology Co., Ltd.

Email: service@zelvoripets.com
Phone: +86 180 3801 2504