If PayPal is available and you select it at checkout, you will be transferred to PayPal’s checkout environment to authorize payment.

You may be able to complete the transaction by signing in to a PayPal account or by using an eligible debit or credit card through PayPal guest checkout, when that option is offered.

A PayPal account is not always required for card payments. Guest-checkout availability depends on factors such as your location, device, and PayPal’s eligibility requirements. Payment details entered on PayPal’s website are handled through PayPal’s payment system.

Zelvoripets™ accepts the credit and debit cards supported by our checkout provider. The card brands available for your order will appear on the payment screen.

Card transactions are submitted through an authorized third-party payment processor. Hangzhou Kedao Information Technology Co., Ltd. and Zelvoripets™ do not directly retain your complete card number or card security code.

Your bank or card issuer may decline or temporarily hold a transaction because of:

• Incorrect billing information
• Insufficient available funds
• Security or fraud-prevention checks
• International purchasing restrictions
• Daily transaction limits

If payment is unsuccessful even though the information entered is correct, please contact your card issuer.

To help prevent processing delays, the name, billing address, and other details entered at checkout should match the information registered with your bank or payment provider.

Please review your order total, delivery information, and payment details before submitting an order.

Submitting an order authorizes the selected payment provider to charge the total displayed at checkout, including applicable product costs, shipping fees, and taxes.

An order is not confirmed until payment authorization succeeds. If authorization fails, the order may remain incomplete or be canceled.

Purchases are processed in USD unless another currency is expressly displayed during checkout. If you use a card or account issued outside the United States, your financial institution may convert the charge into your local currency.

Currency-conversion fees, foreign-transaction fees, and other bank charges are set by your payment provider. Zelvoripets™ does not collect or control those charges.

Our checkout uses secure connections to help protect information transmitted during payment. Payment information is handled by the payment provider used for your transaction.

For additional security, your payment provider or card issuer may ask you to complete an identity-verification step before approving a transaction.

For questions about a Zelvoripets™ order or the amount displayed at checkout, email service@zelvoripets.com or call +86 180 3801 2504. Please include your order number if you have already placed an order.

For card declines, authorization holds, exchange rates, bank fees, or account-specific issues, contact your bank, card issuer, or PayPal directly.

By completing a purchase through Zelvoripets™, you agree to provide accurate payment information and confirm that you are authorized to use the selected payment method.