1. Personal Information We Obtain

The information we collect depends on how you interact with Zelvoripets™.

Information Submitted by You

When you place an order, register an account, request support, subscribe to communications, submit a review, or otherwise contact us, we may receive information such as:

• Your name
• Email address
• Telephone number
• Billing and delivery addresses
• Account login information
• Products purchased or viewed
• Order and transaction history
• Messages sent to customer service
• Reviews, photographs, or other content you submit
• Marketing and communication preferences

Payment information is processed by authorized payment providers. We generally do not directly receive or retain complete payment-card numbers or card security codes.

Information Collected Through Website Use

When you access our store, certain technical and usage information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Approximate location derived from an IP address
• Pages viewed and links selected
• Referring website or advertising source
• Shopping-cart activity
• Date, time, and duration of visits
• Cookie, pixel, and similar technology identifiers

Information Received From Other Sources

We may also obtain information from service providers and business partners, including Shopify, payment processors, delivery companies, analytics platforms, fraud-prevention providers, and advertising services.

2. Purposes for Using Information

We may use personal information to:

• Process, verify, and fulfill purchases
• Collect authorized payments
• Arrange shipping and provide delivery updates
• Manage returns, replacements, and refunds
• Create and maintain customer accounts
• Respond to questions and support requests
• Recommend relevant products and improve shopping experiences
• Operate, maintain, and improve our website
• Analyze website traffic and customer interactions
• Measure the effectiveness of advertising campaigns
• Send promotional messages when permitted or requested
• Detect suspicious transactions, fraud, abuse, and security threats
• Maintain business and transaction records
• Enforce our store policies and Terms of Service
• Meet tax, accounting, regulatory, and other legal obligations
• Establish, exercise, or defend legal claims

Where applicable law requires consent for a particular activity, we will rely on consent or provide an available mechanism for managing your preferences.

3. Shopify and Ecommerce Services

Our online store is hosted by Shopify, which supplies the ecommerce infrastructure used to display products, manage checkout, and support store operations.

Shopify may process information about your device, browsing activity, purchases, and interactions with our store. Shopify’s handling of personal information is governed by its own privacy practices.

Additional information is available through the Shopify Privacy Policy.

4. When Information May Be Shared

We may disclose personal information to organizations that perform services for our business, including:

• Shopify and ecommerce technology providers
• Payment processors and financial institutions
• Warehouses, fulfillment partners, and shipping carriers
• Customer-support providers
• Website hosting and information-security providers
• Analytics and performance-measurement services
• Email, SMS, and marketing platforms
• Advertising and social-media partners
• Accountants, insurers, attorneys, and professional advisers
• Government agencies or other parties when legally required

These providers may access information only as reasonably necessary to perform their respective services, comply with legal requirements, or protect legitimate business interests.

We may also transfer relevant information during a merger, financing, acquisition, restructuring, bankruptcy, or sale of all or part of our business.

We do not disclose personal information to unrelated parties merely for their independent use. However, certain advertising activities involving cookies or pixels may be legally treated as “selling,” “sharing,” or using personal information for targeted advertising in some U.S. states.

5. Advertising and Analytics Partners

We may work with advertising and measurement services that use cookies, pixels, software development kits, or comparable technologies. These services help us understand store performance, measure advertising results, prevent repetitive ads, and present promotions that may be more relevant to customers.

Partners may include:

• Meta
• Google
• AppLovin

These providers may collect or receive identifiers, device information, browsing activity, purchase events, and advertising-interaction information according to their own privacy policies.

Depending on your location, you may be able to limit targeted advertising through our cookie settings, browser controls, a partner’s privacy tools, or our Your Privacy Choices page.

6. Cookies and Similar Technologies

Cookies are small data files placed on a browser or device. Our store may use session cookies, persistent cookies, pixels, tags, and similar technologies for several purposes.

Essential Technologies

These support necessary store functions such as keeping products in a shopping cart, completing checkout, remembering account sessions, maintaining website security, and preventing fraudulent activity.

Performance and Analytics Technologies

These help us evaluate how visitors use the website, identify technical problems, and improve store performance.

Preference Technologies

These remember choices such as language, region, account settings, or other selected preferences.

Advertising Technologies

These may be used to measure campaigns and provide advertisements based on interactions with our store or other websites.

Most browsers allow users to remove or block cookies. Restricting essential cookies may prevent certain features—including cart, login, or checkout functions—from operating correctly.

Information about cookies commonly used by Shopify is available in the Shopify Cookie Policy.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information held about you
• Ask us to correct inaccurate information
• Request deletion of eligible information
• Receive a portable copy of certain information
• Restrict or object to certain processing
• Withdraw consent where processing depends on consent
• Opt out of promotional communications
• Appeal a privacy-request decision where applicable
• Opt out of activities legally considered a sale, sharing, or targeted advertising
• Receive equal service without unlawful discrimination for exercising privacy rights

These rights are subject to legal limitations and verification requirements. For example, we may retain information when necessary to complete transactions, prevent fraud, maintain required records, resolve disputes, or comply with applicable law.

An authorized agent may submit a request where permitted by law. We may require evidence of the agent’s authority and may need to verify the customer’s identity directly.

8. California and Other U.S. State Disclosures

Residents of California and certain other U.S. states may have additional rights concerning access, correction, deletion, portability, targeted advertising, and certain disclosures of personal information.

The categories of information we may collect include:

• Identifiers
• Customer and contact records
• Commercial and transaction information
• Internet or electronic activity
• Approximate geolocation information
• Customer communications
• Inferences based on store interactions

We collect and use these categories for the business and commercial purposes described in this policy.

Advertising technologies used by our partners may involve disclosures that certain state laws define as “sharing,” a “sale,” or targeted advertising, even when we do not receive money in exchange for personal information.

Eligible customers may submit an opt-out request through our Your Privacy Choices page or by emailing service@zelvoripets.com.

If your browser transmits a legally recognized opt-out preference signal, such as Global Privacy Control, we will process it as required by applicable law.

9. Marketing Communications

When permitted by law, we may send information about new products, promotions, store news, and special offers.

You may stop receiving promotional emails by selecting the unsubscribe link included in the message or contacting us directly. Unsubscribing from marketing does not prevent us from sending essential communications about orders, payments, deliveries, security, or customer-service requests.

Our commercial email practices are intended to comply with applicable requirements, including accurate sender information, identifiable promotional content, and functional opt-out instructions.

10. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Measures may include:

• Encrypted website connections
• Restricted access to customer information
• Secure payment-processing providers
• Account and transaction monitoring
• Appropriate confidentiality requirements
• Security controls maintained by Shopify and other providers

No online transmission or storage system can be guaranteed completely secure. Customers should protect their account credentials, use a unique password, and notify us if they suspect unauthorized account activity.

If a security incident affects personal information, we will investigate and provide notices to affected individuals or regulators when required by applicable law.

11. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing and documenting transactions
• Providing customer support
• Maintaining tax and accounting records
• Preventing fraud and policy abuse
• Resolving disputes
• Enforcing agreements
• Complying with legal obligations

Retention periods may vary depending on the type of information, the nature of the customer relationship, and applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

12. International Data Processing

Our customers and service providers may be located in different countries. As a result, personal information may be processed or stored outside your state, province, or country of residence.

Privacy and data-protection laws in those locations may differ from the laws where you live. When required, we use appropriate legal or contractual safeguards for international data transfers.

13. Children’s Information

Our online store is intended for adults and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If a parent or guardian believes that a child has submitted personal information to us, please contact service@zelvoripets.com so we can review and, where appropriate, remove it.

We do not knowingly sell or share the personal information of children in a manner prohibited by applicable law.

14. External Websites

Our website may contain links to third-party websites, applications, or services.

Those services operate independently and may follow privacy practices different from ours. Zelvoripets™ is not responsible for the security, content, or data-handling practices of independent third parties.

We encourage customers to review the privacy policy of any external service before submitting personal information.

15. Changes to This Policy

We may revise this Privacy Policy to reflect changes in our business, technology, legal obligations, or data-handling practices.

The revised version will be posted on this page with an updated effective date. If required by law, we will provide additional notice or obtain consent before a material change takes effect.

We encourage customers to review this page periodically.